Visitor & COVID-19 Information

Your visit

The management reserves the right, in combination with any other statements that may be displayed on the premises to:

  • Refuse admission of the ticket holder to the premises.
  • Request the ticket holder to leave the premises.
  • Refuse admission to the auditorium of latecomers or delay entry until a suitable break or interval in the performance/event.
  • Cancel or abandon a performance/event for reasons beyond its control without notice and without being liable to pay any person any compensation or damage whatsoever other than at the management’s discretion a possible percentage or maximum refund to the ticket holder of the value of the ticket.

Audience members who leave the auditorium once the performance has started may be asked to wait in the foyer until an appropriate moment in the performance to re-admit them. Re-admittance may be refused if there is no appropriate moment or admittance will cause disruption. No refund or exchange will be offered.

Smoking is prohibited within the whole site.

The use of photographic or recording equipment is not allowed within the building unless stated otherwise.

Mobile phones, pagers, watches and other portable electrical devices must be silenced, including vibration functions, before entering the auditorium.

Booking information 

Tickets can only be purchased though the website via a secure booking system. This system enables you to select your seats through a seating plan. Your ticket will be in the form of an e-ticket, this is emailed to you when you have completed payment. Please bring this along when you arrive for your performance or on a mobile or tablet device.

All tickets have a 50p booking fee, to cover admin costs.

If you have any problems with booking a ticket please phone 020 8783 4418. Please note that this phone number is not staffed at all times, please leave a voicemail and someone will get back to you.

Please note that the box office is only open one hour before a performance for ticket sales.

Access for people with disabilities

The Hammond Theatre auditorium has two wheelchair spaces plus space for one person accompanying the wheelchair user. These seats have step free access from the car park and an accessible toilet can be found in our foyer. For more information, please email  enquiries@thehammondtheatre.co.uk

COVID-19 INFORMATION

We cannot wait to welcome you to our theatre, but need to make sure you, our staff and the rest of the audience are safe. The information below outlines the steps we are taking to ensure you the safest visit possible.

All measures will be continually reviewed and updated in accordance to the latest guidance issued by the Government.

Entry Requirements

In line with the end of the government’s Plan B Covid-19 restrictions on Thursday 27 January, we will no longer be asking patrons to demonstrate their COVID-19 status to gain entry to the venue.

Patrons are encouraged to complete an LFD test before visiting the Theatre. COVID-19 rapid lateral flow device tests can be ordered by clicking here.

By entering the Hammond Theatre, you are declaring that you are not experiencing symptoms if COVID-19; have not tested positive for Covid-19; or have not been instructed to self-isolate.

Face Coverings

While the use of Face Coverings is no longer a legal requirement, we strongly encourage all audience members aged 11 years or older to wear a face covering at all times unless medically exempt.

Hand Sanitation and Enhanced Cleaning

Hand sanitation stations have been installed at numerous points around our building. We strongly encourage all visitors, customers and staff to regularly wash their hands and use the hand sanitiser stations.

All areas will be subject to enhanced cleaning regimes daily, including regular cleaning of touchpoints e.g. toilets, door handles, handrails prior to each performance.

Ventilation

Prior to each performance, we are utilising the maximum capacity of the air handling system within the theatre to provide a fresh air supply circulating at all times.

LATERCOMERS POLICY

Latecomers may be asked to wait in the foyer until an appropriate moment in the performance to admit them to the auditorium. If there is no appropriate moment, or admittance will cause disruption, latecomers may be refused admission. No refund or exchange will be offered in this instance.

We recommend that you arrive at least 15 minutes before the performance starts.

Exchanges and refunds

Tickets are valid only for the date and time stated.

Please check your tickets on receipt as mistakes cannot always be rectified.

Tickets cannot be exchanged or refunded unless the performance is cancelled.

If a performance is cancelled you will be entitled to a refund of the face value of your tickets.

Tickets are sold subject to the rules and regulations of the event organiser/venue which are available on request.

How to find us

Address: The Hammond Theatre, Hanworth Road, Hampton, Middlesex, TW12 3HD

The Theatre is situated in the grounds of Hampton School. Access is via the main gate of Hampton School.

Please note: There are three schools on Hanworth Road – Hampton School is between Hampton High and The Lady Eleanor Holles School.

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